Frequently asked questions
Are personalized products returnable?
Because personalized items are made specifically for you, they are generally final sale unless they arrive damaged or have a manufacturing defect. Please contact us before sending anything back.
How long does production take?
Most personalized orders need additional preparation time. Your order confirmation and checkout information will show the most current estimate.
Can I change my personalization after ordering?
Contact us as soon as possible at info@pupgifts.shop. Once production begins, changes may no longer be possible.
What if my item arrives damaged?
Email us within 7 days with your order number and clear photos of the item and packaging so we can help.
How can I contact you?
Email info@pupgifts.shop and include your order number whenever you are asking about an existing order.